Ologist

The Referral Process

To begin the referral process, you or your GP can email or fax a copy of your referral to our clinic. Once received, the referral will be reviewed by the specialist for triaging. After this step is completed, our reception team will contact you to schedule an appointment.

While it is possible to see a specialist without a referral, please note that appointments without a valid referral are not eligible for a Medicare rebate. To ensure you can claim your rebate, we recommend obtaining a referral from your GP before your appointment.

Referral Renewal Requirements

• GP referrals: Valid for 12 months from the date of your first consultation.
• Specialist referrals: Valid for 3 months from the date of your first consultation.

To avoid disruptions in your care, please keep track of your referral renewal dates. While our reception team will make every effort to send reminders, this is a courtesy service, and we cannot guarantee notification. We recommend setting personal reminders to ensure your referral remains current.

Repeat Prescription Policy

We have recently updated our policy regarding requests for repeat prescriptions outside of an appointment.

We understand that certain medications can only be prescribed by a specialist and that interruptions in treatment may impact your progress. Whenever possible, we will aim to schedule an appointment to review your condition and issue a prescription if appropriate.

If an appointment is not feasible, the doctor will assess the request. If deemed appropriate and safe, a prescription may be issued within 7-10 business days, subject to a $20 fee. In most cases, this will be on the condition that a follow-up appointment is scheduled.

Please note that prescription requests are not guaranteed and may require an in-person consultation to determine the suitability of a repeat prescription.

Late Cancellation and Missed Appointment Policy

Our goal is to provide high-quality healthcare to all our patients. Late cancellations, missed appointments, and no-shows not only disrupt our schedule but also prevent other patients from receiving timely care. To ensure fairness and efficiency, please take note of our policy regarding missed appointments.

Appointment Cancellations

When you book an appointment, you are reserving a time that is no longer available to other patients. If you need to cancel, we kindly ask that you notify us as soon as possible.

• Cancellations must be made at least 24 hours in advance via phone or email. This allows us to offer the appointment slot to another patient in need.
• If a patient misses an appointment for the first time, a note will be made on their file.
• For any subsequent missed appointments, a $50 missed appointment fee will apply.

How to Cancel Your Appointment

To cancel your appointment, please contact our reception team:

08 8945 7086  or 08 8945 9519 (Monday to Friday, 9 AM – 5 PM)
reception@ologist.com.au

Late Cancellations & No-Shows

• A late cancellation occurs when an appointment is cancelled less than four (4) hours before the scheduled time.
• A no-show is when a patient misses an appointment without notifying us.
• In either case, a $50 missed appointment fee will be charged.

We appreciate your cooperation in helping us provide timely care to all our patients. Thank you for your understanding.

SMS Appointment Reminders

You will receive an SMS reminder 48 hours before your appointment. If no response is received, a follow-up reminder will be sent 24 hours prior.

If we do not receive confirmation of your appointment, we reserve the right to cancel it and offer the time slot to another patient in need.

Please ensure you respond promptly to secure your appointment.

Our SMS appointment reminders are a courtesy service provided to help you keep track of your upcoming appointments. However, please note that this service should not be relied upon as your sole reminder.

We encourage all patients to record their appointment dates and times in their personal calendar to avoid missed appointments.